Reference

Your Rights and Our Terms on sona4d

Everything that governs your account on sona4d — from how we handle your data to what happens when you contact support — is set out here. Access to our platform depends on local law and is available only where eligible under your region's regulations.

Account TermsPrivacy PolicyData RightsCookie UseContact Channels
sona4d Your Rights and Our Terms on sona4d
LEGAL CONTACT

Reach Us About Policy or Account Questions

If you have a question about these terms, want to request your data, or need to report a concern, our support team handles legal and account queries around the clock. Reach us through any of the channels below — we aim to respond to data and policy requests within two business days.

Team online

Live Chat

Open the chat widget from any page on sona4d. Available around the clock for account and policy questions, including data access requests.

Email Support

Send your legal or privacy query to our support address. Include your registered account ID so we can locate your data record quickly.

Help Centre

Our help centre covers common policy questions — account closure, data deletion, cookie settings, and how to dispute a transaction.

ACCOUNT SECURITY

How We Protect Your Data and Account

Security on sona4d is built into the account layer, not bolted on. Here is what we do on our side — and what you control on yours.

Data Handling

Your personal details and wallet records are stored on encrypted servers. We access them only to operate your account or respond to a verified support request from you.

Cookie Controls

Session cookies keep you logged in across your phone and browser. Analytics cookies are optional — turn them off in your browser settings without affecting your account access.

Account Security

Login to sona4d uses OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will lock the account within minutes.

Data Requests

You can request a copy of all data we hold on your account, ask us to correct inaccurate details, or request deletion when you close your account — all via email or live chat.

Common Questions About Your Legal Rights

Real questions from account holders about how our terms work in practice.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, and only the minimum required to do so.

Contact us via live chat or email with your account ID. We will compile and send your data record within two business days of verifying your identity.

Yes. Request account closure through live chat or email. Once confirmed, your personal data is deleted in line with our retention schedule, except where we are required to keep transaction records.

We use session cookies to keep you logged in and optional analytics cookies to improve the lobby. You can disable analytics cookies in your browser without losing account access.

Access depends on local law and is available only in eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws that apply to you.

We post the updated version with a new date at the bottom of this page. Continuing to use your account after that date means you accept the changes. You may close your account if you do not agree.