Reference

What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account with sona4d and use any part of our service — including deposits via DANA, OVO, or GoPay, gameplay, withdrawals, and account management.

Account EligibilityDANA, OVO & GoPay TransactionsWithdrawal ConditionsAccount Suspension PolicyJurisdiction Compliance
sona4d What These Terms Cover for Your Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account and the data attached to it are protected under the practices described here. We store account credentials and wallet details — including linked DANA, OVO, and GoPay information — using encrypted storage. You are responsible for keeping your login credentials private; sona4d will never ask for your password via chat or email.

Data Retention We retain your account data for as long as your account remains active and for a defined period after closure, as required by applicable record-keeping obligations in your jurisdiction.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet selection — for example, if you last used GoPay, we surface that option first on your next visit.
Account Changes To request a change to your registered details — such as updating your linked OVO or DANA account — contact support with valid identification. Changes are processed after verification.
Who to Contact For data access requests, account closure, or objections to how your information is used, reach us via live chat or email with your account ID clearly stated.
TERMS CONTACT

Reach Us About These Terms

If you have questions about how a specific term applies to your account — whether it concerns a DANA transaction, an OVO withdrawal hold, or an account restriction — our support team can walk you through the relevant clause. Disputes about transactions are handled faster when you include your account ID and the date of the activity in question.

Live Chat Open the chat widget from any page on sona4d to connect with our support team directly. Available around the clock for account and terms queries.
Email Support Send your query with your account ID and a clear description of the issue. We aim to respond to terms-related questions within one business day.
Account Help Center Check the help section inside your account dashboard for answers on common terms questions covering deposits, withdrawals, and account status.

Common Questions About These Terms

Below are the questions we hear most often about how our terms apply to real account situations — from deposit disputes to account closures and data requests.

Yes. All transactions processed through DANA, OVO, and GoPay are subject to these terms. Once a deposit is confirmed by the payment network, it cannot be reversed through sona4d.

A pending withdrawal is processed under the terms in effect when you submitted the request. Updates to the terms do not retroactively affect transactions already in progress at the time of the change.

We may restrict or close an account without prior notice if we detect a breach of these terms — including duplicate accounts, credential sharing, or suspected fraudulent activity on a linked wallet.

Contact our support team via live chat or email with your account ID. We will respond with the data we hold on your account within a reasonable timeframe and in line with applicable local requirements.

These terms do not override local law. If access to online gaming services is restricted or prohibited where you are located, these terms cannot make your use lawful. Eligibility is your responsibility to confirm.

Reach out through live chat and reference the specific term you are disputing, along with your account ID and the date of the relevant activity. Our team reviews each case against the current terms.